Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
Silkstone Doctors is a mixed billing practice. Consultations have time-based fees unless you are in the applicable bulk billing groups below. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
We bulk-bill the following patient groups* for most of the consultation types:
- Children 15yrs old and under
- DVA Gold Card holders
- DVA White Card holders (approved conditions only)
- Health Care Card holders
- Pensioner Concession Card holders
*Valid Medicare card & proof of above is required
Fees & Medicare Rebate
Consultations
*All Workcover patients must pay on the day until their insurer provides a claim number to the practice. Other out of pocket fees may incur for all patients (including bulking-billing patients) including but not limited to the following;
Immunisation/Vaccines
Driver Medicals (Commercial, Uber etc)
IV medicine management (including iron infusion)
Travel Medicine
Implanon/Mirena
Procedures
Wound care
Reports
Pre-employment medical
Skin Treatment
Allied Health and Pathology services
*Cancellation Policy Any appointments cancelled within 2 hours of the booked appointment will attract a $50.00 cancellation fee to be paid on the day or the following visit. Any appointments booked and not attended will also incur a $50.00 fee. Please call our reception at 07 3894 2240 for more information.
Fees Details
Please note that from 1st July 2025, our consultation fees will be increasing.
The updated fees are as follows:
| Services | Fee | |
|---|---|---|
| Standard consultation | item 23 | $85.00 |
| Saturday Standard Consultation (Item 23) | item 23 | $93.00 |
| Long consultation | item 36 | $135.00 |
| Saturday Long Consultation (Item 36) | item 36 | $145.00 |
| After Hours Standard Consultation | item 5020 | $100.00 |
| After Hours Standard Consultation (Sunday) | item 5020 | $100.00 |
| After Hours Long Consultation | item 5040 | $138.00 |
| After Hours Long Consultation (Sunday) | item 5040 | $148.00 |
| Item | Weekday | Saturday | Rebate back (eligible card holders) Subject to change by medicare |
|---|---|---|---|
| 23 (Standard appt)<20mins | $85.00 | $93.00 | $20.05 – $43.90 |
| 36 (Long Appt >20mins | $135.00 | $145.00 | $84.90 |
| Item | Sunday | Rebate back (eligible card holders) Subject to change by medicare |
|---|---|---|
| 5020 (After hours)<20mins | $100.00 | $57.15 |
| 5040 (After hours)>20mins | $148.00 | $98.00 |
For any questions or further information, please contact our reception team. We appreciate your understanding and continued support.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Appointments types
Appointments for health assessments, complex medical problems or removal of skin lesions all require extra time. Whilst the Doctors aim to keep patients waiting times as short as possible; delays may occur. Walk-ins are -Welcome, New Patient -Welcome
Nearest Hospital
Ipswich General Hospital
Practice Policies
After-hours Consultations
If you need urgent medical care and Silkstone Doctors is closed, Hello Home Doctor (134-100) booking lines are open from 6:00 pm on weekdays, 12:00 pm on Saturdays, all day on Sundays and public holidays. Please call an ambulance on 000 if your situation is an emergency.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Silkstone Doctors will attempt to contact you regarding any urgent results.
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, interpreter services are available, including TIS National Translating.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here https://www.oho.qld.gov.au/. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the QLD health system, ultimately protecting individuals and the community.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Silkstone Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Silkstone Doctors a Bulk Billing Practice?
Silkstone Doctors is a mixed billing practice.
- Children under 16 years of age
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on 07 3894 2240 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you 07 3894 2240.
